Please make every effort to arrive at least 5 minutes before class to make sure you are ready to begin when your class commences. This includes time to check-in to the class you are attending. Check-in can occur one of two ways:

  • Via the MINDBODY app on your smartphone

  • At the front desk upon your arrival at the MINDBODY kiosk

  • Please note that The Studio has a strict 12 hour cancellation policy for classes that have no registered clients.  This applies for drop-ins as well, so register early.



We get it, things happen requiring you to change your plans. OpenBox Athletics has a 90-minute cancellation policy for this very reason. What this means is if you cancel your class reservation at least 90 minutes prior to class commencing, you will receive a full credit back onto your account. Unfortunately, if you miss this window you will lose your class credit. All classes must be cancelled online. Log into MINDBODY, go to My Info, click My Schedule and click Cancel next to your scheduled class time.

For clients enrolled in any of our unlimited class programs, late cancels will incur a $10 fee and no shows a $15 fee.


If the class you want to attend is full, join the waitlist. To join the waitlist you must have a class credit in your account. If a spot opens up, you will be notified by email, text, or phone depending on the preference set in your profile. To receive these reminders, your MINDBODY profile must be set to accept notifications and reminders. You can remove yourself from the waitlist up to 120 minutes before the class starts, provided you have not already been added to class. If you are pulled off the waitlist within the 90-minute cancellation window, your account will be credited as if you attended.

To check your waitlist status, log into MINDBODY, go to My Info and click My Schedule. If you got into the class it will say Waitlist Confirmed. If you no longer want to attend this class, be sure to remove yourself.

Membership Hold Policy

If you are traveling or injured, you may choose to put your membership on hold for $30 per freeze period.  Freeze periods are a minimum of 15 days. 15-day notice is required prior to the start of any freeze period.  You may freeze a membership for a maximum of 90 days in any calendar year.

Drop-In Policy

We love drop-ins, about as much as we love dropping into other gyms. If you would like to drop-in to OpenBox Athletics, feel free to come to any of our current class times listed on our Schedule and please arrive early enough to meet the coach running the class.

You will be required to fill out a waiver ahead of time and sign-up for class through our scheduling system, MINDBODY. If you do not have a MINDBODY account, you will be asked to create one. After registration, you can purchase our drop-in class option in our store. Click here to purchase a drop-in class now.  Please note that The Studio has a strict 12 hour class cancellation policy if there are no registered clients for a scheduled class.

We run open gym throughout the day, however we ask that you contact us ahead of time should you seek to utilize this option.  As a busy gym, we want to make sure that our clients have priority during the day.

Client Referrals

Friends, family, and co-workers can make the best accountability partners in a fitness endeavor.  Why not have them join you at OpenBox Athletics?  For every new member a client refers, we will provide a $20 credit towards the following month's dues. In order to receive the credit, your referral needs to sign up for a minimum of one month OR purchase any of the class pack options.  This applies to both The OpenBox and The Studio.  If you purchased a class pack, credits will be applied to any future membership or class pack purchase.